436 reviews on
Trustpilot
Pricing and Plans
Olive offers three main levels of coverage:
- Powertrain: Basic coverage for essential components like the engine, transmission, and drive axle.
- Powertrain Plus: Adds coverage for systems such as the electrical system, cooling system, and fuel system.
- Complete Care: Comprehensive coverage similar to a dealership’s bumper-to-bumper warranty, covering almost all vehicle components except specified exclusions (Automoblog) (Auto Cheat Sheet).
The cost of Olive’s warranties ranges from $25 to $80 per month, with typical plans averaging around $60 per month. Coverage terms are typically three years at a time, with a starting mileage cap of 140,000 miles and a maximum of 185,000 miles (Automoblog) (Auto Cheat Sheet).
Features and Usability
Olive stands out with several notable features:
- Immediate Coverage: Unlike many other providers, Olive offers immediate coverage with no waiting period.
- Choice of Repair Shop: Customers can choose any state-licensed repair shop or use RepairPal’s certified network.
- No High-Pressure Sales: Olive’s process is entirely online, allowing customers to select and manage their coverage without dealing with high-pressure sales tactics.
- Customizable Deductible: Customers can choose their deductible amount, impacting their monthly premium and providing flexibility based on their financial situation (Automoblog) (Auto Cheat Sheet).
Customer Experience
Customer reviews for Olive are generally positive, with an average rating of 4.6 out of 5 stars on Google and an A rating from the Better Business Bureau. Positive feedback often highlights the seamless process of purchasing coverage and the friendly, helpful customer service. However, some negative reviews mention difficulties in reaching customer service agents and issues with claim denials, particularly for pre-existing conditions (Automoblog) (Auto Cheat Sheet).
Pros
- Affordable Pricing: Competitive monthly premiums make Olive a cost-effective option.
- Immediate and Flexible Coverage: No waiting periods and the ability to choose any repair shop provide significant convenience.
- High Customer Ratings: Generally positive reviews and a strong BBB rating indicate good customer satisfaction.
- Transparent Process: The entirely online, self-managed process eliminates pressure from salespeople and allows for straightforward policy management (Automoblog) (Auto Cheat Sheet).
Cons
- Limited Coverage for Older Vehicles: Olive only covers vehicles up to 10 years old with less than 140,000 miles.
- Claim Denials: Some customers report issues with claim denials, particularly for pre-existing conditions and insufficient documentation.
- No Routine Maintenance Coverage: Like most extended warranties, Olive does not cover routine maintenance or wear-and-tear items (Automoblog) (Auto Cheat Sheet).
Final Thoughts
Olive offers a robust and flexible option for extended vehicle protection, particularly for newer vehicles. Its affordable pricing, immediate coverage, and customer-friendly process make it an attractive choice. However, potential customers should be aware of the limitations and ensure their vehicle meets the eligibility criteria. For those with eligible vehicles, Olive provides a valuable safety net against costly repairs.
For more detailed information, you can visit Olive’s website and read reviews on Automoblog, Motor1, and Auto Cheat Sheet.
