436 reviews on
Trustpilot
Product Overview and Pricing
MobileHelp offers several different medical alert systems, each catering to specific needs:
- MobileHelp Classic:
- Type: At-home system
- Monthly Fee: $19.95
- Connection: Cellular
- Features: Two-way communication, 1,400-foot range, 30-hour backup battery, waterproof help button (SeniorLiving.org) (SafeHome.org).
- MobileHelp Wired Home:
- Type: At-home system
- Monthly Fee: $26.95
- Connection: Landline
- Features: Two-way communication, 1,300-foot range, 30-hour backup battery, waterproof help button (SeniorLiving.org) (SafeHome.org).
- MobileHelp Solo:
- Type: On-the-go system
- Monthly Fee: $37.95
- Connection: Cellular
- Features: GPS tracking, 24-hour battery life, waterproof help button (SeniorLiving.org) (SafeHome.org).
- MobileHelp Touch Classic:
- Type: At-home system with touchscreen
- Monthly Fee: $54.95
- Connection: Cellular
- Features: 8-inch touchscreen, medication reminders, activity tracking, 150-foot range (SeniorLiving.org) (SafeHome.org).
- MobileHelp Duo:
- Type: Combination of at-home and on-the-go systems
- Monthly Fee: $46.95
- Connection: Cellular
- Features: Two-way communication, 1,400-foot range at home, 24-hour battery for mobile device, GPS tracking (SafeHome.org).
- MobileHelp Touch Duo:
- Type: Combination of at-home and on-the-go systems with touchscreen
- Monthly Fee: $54.95
- Connection: Cellular
- Features: Tablet base unit, mobile device, GPS tracking, medication reminders, 24-hour battery (SafeHome.org).
Features and Usability
MobileHelp systems are designed to be user-friendly and reliable:
- 24/7 Monitoring: All plans include round-the-clock monitoring by trained professionals who can dispatch emergency services if needed.
- Waterproof Buttons: All wearable help buttons are waterproof, making them safe to use in the shower or bath.
- GPS Tracking: Available in mobile systems, allowing emergency responders to locate users quickly.
- Medication Reminders and Activity Tracking: Available with the Touch Classic and Touch Duo systems, providing additional health management tools (@NCOAging) (SeniorLiving.org) (SafeHome.org).
Customer Experience
Customer reviews of MobileHelp are generally positive. Users appreciate the quick response times and the reliability of the equipment. On Trustpilot, MobileHelp holds a 4.3-star rating, with many customers highlighting the ease of use and peace of mind provided by the system. However, some reviews mention issues with billing and occasional delays in customer service responses (@NCOAging) (SeniorLiving.org) (SafeHome.org).
Pros
- Affordable Pricing: Competitive monthly fees, with options for both budget-conscious and feature-seeking customers.
- Variety of Plans: Multiple systems to fit different lifestyles, whether primarily at home or frequently on the go.
- Additional Features: Options like fall detection, GPS tracking, and medication reminders enhance the safety and utility of the devices (@NCOAging) (SeniorLiving.org) (SafeHome.org).
Cons
- Service Fees: Some additional fees for setup and shipping may apply, especially for monthly plans.
- Limited Range for Some Systems: The range of the help button for certain systems, like the Touch Classic, may be limited compared to other options.
- Mixed Customer Service Reviews: While generally positive, there are occasional complaints about customer service responsiveness (@NCOAging) (SeniorLiving.org) (SafeHome.org).
Final Thoughts
MobileHelp offers robust and versatile medical alert systems that cater to a variety of needs and preferences. Its competitive pricing, comprehensive features, and positive customer reviews make it a solid choice for those seeking reliable emergency response solutions. However, potential customers should consider their specific needs and review the terms carefully to ensure they select the most suitable plan.
For more detailed information, you can visit MobileHelp’s website and read reviews on SeniorLiving.org, SafeHome.org, and TopConsumerReviews.com.
