436 reviews on
Trustpilot
Pricing and Plans
First Premier Home Warranty offers two main plans:
- Premier Plan: Covers essential home systems and appliances such as plumbing, electrical systems, water heaters, dishwashers, garbage disposals, and more.
- Platinum Plan: Includes all items covered in the Premier Plan plus additional coverage for air conditioning, heating systems, refrigerators, and clothes washers and dryers.
The annual cost for these plans starts at $399 for the Premier Plan and $499 for the Platinum Plan. Customers can choose to pay monthly, with prices starting at $39.99 per month for the Premier Plan and $49.99 per month for the Platinum Plan. The service fee per claim ranges from $45 to $75, which is competitive within the industry (This Old House) (Money) (BestCompany.com).
Features and Usability
FPHW provides several key features:
- 24/7 Claim Service: Claims can be submitted via phone, email, or online form at any time.
- Quick Technician Dispatch: Technicians are usually dispatched within 24-48 hours after a claim is filed.
- Optional Add-Ons: Additional coverage options include roof leaks, pool/spa, second refrigerators, well pumps, and septic systems.
- No Home Inspection Required: Policies become effective after a 30-day waiting period without requiring a home inspection (Today’s Homeowner) (Money).
Customer Experience
Customer reviews for FPHW are mixed. Positive feedback often highlights the affordability of the plans, responsive claims service, and helpful customer support. However, some customers have reported issues such as difficulties in reaching customer service, delays in repairs, and dissatisfaction with claim denials and contractor quality.
On Trustpilot, FPHW holds a rating of 4.3 out of 5, indicating generally favorable reviews. The Better Business Bureau (BBB) gives the company an A- rating, although it has also noted some negative reviews and complaints (This Old House) (Money) (BestCompany.com).
Pros
- Affordable Pricing: Competitive monthly premiums and low service fees.
- Comprehensive Coverage Options: Both plans cover a wide range of home systems and appliances.
- High Customer Ratings: Generally positive reviews on Trustpilot and a good BBB rating.
- Flexible Payment Plans: Options for monthly or annual payments with discounts for upfront annual payments (Today’s Homeowner) (Money) (BestCompany.com).
Cons
- Limited Plan Options: Only two main plans without the option for systems-only or appliances-only coverage.
- Mixed Customer Service Reviews: Reports of difficulties in contacting customer service and delays in repairs.
- Service Provider Limitations: Customers cannot choose their own service providers without prior authorization from FPHW (Today’s Homeowner) (Money) (BestCompany.com).
Final Thoughts
First Premier Home Warranty offers a cost-effective solution for homeowners seeking comprehensive coverage for home systems and appliances. Its straightforward plans and competitive pricing make it an attractive option, although potential customers should be aware of the mixed reviews regarding service quality and claims processing. As with any home warranty provider, it’s important to thoroughly review the terms and conditions to ensure the coverage meets your needs.
For more detailed information, you can visit First Premier Home Warranty’s website and read reviews on This Old House, Money.com, and Best Company.
