436 reviews on
Trustpilot
Pricing and Plans
Endurance provides six main levels of coverage, each catering to different requirements:
- Secure Plan: Basic powertrain coverage, protecting essential components like the engine, transmission, and drive axle.
- Secure Plus Plan: Adds coverage for the electrical system, cooling system, and fuel system.
- Select Premier Plan: Designed for high-mileage vehicles, covering most major systems except for a few high-tech components.
- Superior Plan: Extensive stated-component coverage, protecting hundreds of vehicle parts, including high-tech and safety systems.
- Supreme Plan: Exclusionary coverage, similar to a manufacturer’s bumper-to-bumper warranty, covering almost all components except for a few specified exclusions.
- EnduranceAdvantage™ Plan: Includes maintenance benefits such as oil changes and tire rotations, in addition to comprehensive vehicle protection (Top Consumer Reviews) (Auto Cheat Sheet).
The cost of Endurance warranties generally ranges from $70 to $125 per month, with a one-time down payment between $150 and $190. Customers can choose from several deductible options, including $0, $50, $100, and $200, allowing flexibility based on their financial preferences (Auto Cheat Sheet).
Features and Usability
Endurance stands out with several valuable features:
- Direct Provider: Unlike many warranty brokers, Endurance is the direct administrator and obligor for most of its plans, ensuring a more streamlined claims process.
- Nationwide Repair Network: Customers can choose from over 30,000 ASE-certified repair facilities across the U.S.
- Endurance Elite Membership: One year of complimentary benefits, including key fob replacement, tire repair/replacement, and 24/7 roadside assistance (Top Consumer Reviews) (Auto Cheat Sheet).
- Flexible Payment Plans: Endurance offers a 36-month, interest-free payment plan, making it easier to manage costs over time.
- 30-Day Money-Back Guarantee: If customers are not satisfied, they can get a full refund within the first 30 days of purchase (Top Consumer Reviews) (Auto Cheat Sheet).
Customer Experience
Endurance has received generally positive feedback from customers, with an average rating of 4.3 out of 5 stars on Trustpilot. Customers appreciate the comprehensive coverage options and the ease of the claims process. However, some users have reported issues with claim denials and delays in processing, particularly regarding pre-existing conditions and exclusions (Top Consumer Reviews) (Auto Cheat Sheet).
Pros
- Comprehensive Coverage Options: Wide range of plans to suit different needs and budgets, from basic powertrain to full exclusionary coverage.
- Positive Customer Feedback: High ratings on Trustpilot and BBB accreditation with an A+ rating.
- Flexibility and Convenience: Choice of repair facilities, flexible payment options, and valuable add-ons through the Endurance Elite Membership (Top Consumer Reviews) (Auto Cheat Sheet).
Cons
- Claim Denials: Some customers have reported issues with claim denials, often related to pre-existing conditions.
- Cost: While comprehensive, Endurance’s plans can be on the higher end of the price spectrum, particularly for more extensive coverage options.
- Wait Times: Some users have mentioned long wait times for customer service, which can be frustrating when trying to file claims or get assistance (Top Consumer Reviews) (Auto Cheat Sheet).
Final Thoughts
Endurance is a strong contender in the auto warranty market, offering a variety of plans and comprehensive coverage options that can provide peace of mind for car owners. Its direct provider model, extensive repair network, and additional benefits make it a compelling choice. However, potential customers should carefully review the terms and conditions to understand coverage limitations and ensure it meets their specific needs.
For more detailed information, you can visit Endurance’s website and read reviews on TopConsumerReviews.com, Auto Cheat Sheet, and ConsumerAffairs.
