Carrington Mortgage Services

Company History

Carrington Mortgage Services was founded in 2007 by Bruce Rose and is headquartered in Anaheim, California. As a subsidiary of Carrington Holding Company, LLC, the company has grown into one of the nation’s largest privately held non-bank mortgage lenders. Since its inception, Carrington has served over 1.4 million customers across the United States, building a comprehensive platform that integrates lending, servicing, and real estate services under one umbrella.

The company operates as part of a broader real estate ecosystem that includes affiliated businesses such as Vylla Home (real estate brokerage), Vylla Title, and Vylla Escrow, providing borrowers with an integrated homeownership experience. With more than 1,300 employees and operations in 48 states for loan origination, Carrington has established itself as a significant player in both conventional and non-qualified mortgage (Non-QM) lending markets.

In recent years, Carrington has strategically positioned itself as a leader in the Non-QM space, including Debt Service Coverage Ratio (DSCR) loans for real estate investors. As of 2025, the company announced it can now accept DSCR loans in more than 35 states, expanding access to these specialized investment property financing solutions.

Products and Services

Carrington Mortgage Services offers a diverse portfolio of lending products designed to serve borrowers across the credit spectrum. Their product offerings include traditional FHA loans, VA loans, USDA loans, conventional conforming mortgages, and jumbo loans. However, their distinctive strength lies in their Non-QM product suite, branded as “Carrington Advantage.”

For real estate investors specifically, Carrington’s DSCR loan program represents a valuable financing option. DSCR loans allow investors to qualify based on the rental income potential of the investment property rather than personal income documentation. This approach is particularly beneficial for self-employed borrowers, those with multiple investment properties, or investors whose personal tax returns don’t reflect their true borrowing capacity.

The company’s Non-QM offerings extend beyond DSCR loans to include bank statement programs for self-employed borrowers, asset depletion loans, and various credit-challenged borrower products. Carrington’s Investor Advantage program targets 1-4 unit investment properties and accommodates borrowers who may not qualify under conventional guidelines.

According to industry reports, Carrington recently enhanced pricing across its Non-QM programs and made operational improvements to better serve the broker community. The company works through wholesale, correspondent, and direct-to-consumer channels, providing flexibility in how borrowers can access their loan products.

Industry Reputation

Carrington Mortgage Services occupies a unique position in the mortgage industry. The company is recognized as a substantial player in Non-QM lending and maintains licensing through the Nationwide Mortgage Licensing System (NMLS) under identifier #2600. Licensed to originate loans in 48 states and service loans in all 50 states plus U.S. territories, Carrington demonstrates regulatory compliance across multiple jurisdictions.

Industry recognition includes acknowledgment from ICE Mortgage Technology, which awarded Carrington with its 2025 Excellence in Origination Innovation – Automation award, reflecting the company’s commitment to technological advancement in loan processing. In 2022, Carrington boarded $62.3 billion in loans, demonstrating substantial market presence and operational capacity.

However, the company’s reputation presents a mixed picture when examining customer satisfaction metrics. In J.D. Power’s 2024 U.S. Mortgage Servicer Satisfaction Study, Carrington received a score of 533 out of 1,000 points, which falls below the industry average of 606. The company is not currently accredited by the Better Business Bureau, and while it has an A+ rating, customer reviews on the BBB platform are predominantly negative.

Advantages and Considerations

Real estate investors exploring DSCR financing with Carrington will find several compelling advantages. The company’s specialized focus on Non-QM lending means they have dedicated underwriting teams with expertise in evaluating investment property loans. Their ability to approve loans based on rental income rather than personal income documentation opens doors for investors whose financial profiles don’t fit conventional lending boxes.

Carrington’s recent pricing improvements across Non-QM programs have made their offerings more competitive in the marketplace. The company’s scale and infrastructure provide stability and access to capital, which can translate to reliable funding and loan closing capabilities. Their integration with affiliated companies like Vylla Home can streamline the investment property acquisition process for borrowers seeking comprehensive services.

The company also offers technological conveniences including an online loan portal and mobile app for account management, making it easier for busy investors to track their loan servicing. For borrowers working with mortgage brokers, Carrington’s wholesale division provides another access point to their loan programs through trusted intermediaries.

However, prospective borrowers should be aware of certain considerations when working with Carrington. The company’s customer service reputation, particularly on the servicing side, has faced criticism from some borrowers. Common complaints involve communication challenges, payment processing issues, and difficulties resolving account discrepancies. While origination experiences receive more positive feedback than servicing experiences, investors should understand this distinction.

Carrington’s rates and fees are not published online, requiring direct consultation with loan officers for pricing information. This lack of transparency may require additional effort during the initial research phase. Additionally, as with any Non-QM lender, DSCR loan rates typically carry a premium compared to conventional financing, reflecting the increased flexibility and reduced documentation requirements.

How to Begin Working with Carrington

Investors interested in exploring DSCR financing with Carrington Mortgage Services can initiate the process through multiple channels. The most direct approach is visiting CarringtonMortgage.com and clicking on the “Get Started” button to begin a preliminary application. Prospective borrowers can also call Carrington’s toll-free number at (800) 561-4567 to speak with a loan officer about their specific investment scenario.

For those working with mortgage brokers, Carrington’s wholesale division accepts applications through licensed third-party originators. This broker channel often provides competitive pricing and personalized service from professionals familiar with the nuances of investment property financing. Investors can ask their mortgage broker if they have access to Carrington’s wholesale programs.

Before beginning an application, investors should prepare key information about both themselves and the investment property. This includes details about the subject property’s purchase price or estimated value, the expected monthly rental income, and current property taxes and insurance costs. For DSCR loans, Carrington will evaluate whether the property’s rental income can adequately cover the monthly mortgage payment plus reserves.

Pre-qualification typically involves providing basic financial information including asset documentation and credit authorization. While DSCR loans don’t require traditional income documentation like W-2s or tax returns, borrowers should still be prepared to demonstrate adequate reserves and present a strong overall financial profile. Most DSCR lenders require credit scores of 620 or higher, though specific requirements vary by program.

Licensing and Compliance

Carrington Mortgage Services maintains comprehensive licensing across the United States, operating under NMLS ID #2600. The company is licensed to originate loans in 48 states (excluding Massachusetts and North Dakota for direct lending, though they can work in Massachusetts through their correspondent channel) and services loans in all 50 states, Washington D.C., Puerto Rico, Guam, the U.S. Virgin Islands, and the Northern Mariana Islands.

Borrowers can verify Carrington’s licensing status by visiting www.nmlsconsumeraccess.org and searching for NMLS ID #2600. This consumer access portal provides transparency into the company’s licensing history, any regulatory actions, and state-specific licensing information. Detailed state-by-state licensing information is also available on Carrington’s licensing page.

As a federally regulated mortgage servicer, Carrington operates under the oversight of the Consumer Financial Protection Bureau (CFPB), which enforces federal consumer protection laws including the Real Estate Settlement Procedures Act (RESPA) and Truth in Lending Act (TILA). The company also holds HUD approval as a non-supervised mortgagee under Title II, enabling them to originate government-backed FHA loans.

Carrington’s compliance infrastructure includes dedicated teams for regulatory adherence, fair lending practices, and consumer protection. Investors experiencing issues with their Carrington loans have multiple avenues for resolution, including direct contact with the company’s customer service at (800) 561-4567, filing complaints with state regulatory agencies, or submitting complaints to the CFPB through their online portal.

Customer Feedback Overview

Customer experiences with Carrington Mortgage Services vary significantly between the origination and servicing phases. Reviews from borrowers during the loan application process tend to be more favorable, with multiple reviewers on platforms like ConsumerAffairs praising specific loan officers for their knowledge, communication, and attentiveness throughout the home buying process.

Positive feedback frequently highlights loan officers who provide clear explanations, respond promptly to questions, and guide borrowers through complex situations. Self-employed borrowers and those with non-traditional income sources specifically appreciate Carrington’s willingness to work with unique financial profiles that other lenders might decline.

However, servicing experiences present more challenges according to customer feedback. Common themes in negative reviews include difficulties reaching customer service representatives, confusion about payment applications, escrow account discrepancies, and delayed responses to inquiries. Some borrowers report frustration when their loans are sold to Carrington from other servicers, noting a drop in service quality compared to their previous lender.

It’s worth noting that many mortgage servicers face similar customer service challenges, and negative experiences often generate disproportionate review activity compared to satisfactory experiences. The company has responded to various complaints through BBB channels and appears to have established resolution processes, though response times and outcomes vary.

For DSCR investors specifically, the key consideration is understanding that servicing experience may differ from origination experience. Investors should maintain detailed records of all communications, retain copies of important documents, and monitor their loan accounts regularly through Carrington’s online portal or mobile app to quickly identify any discrepancies.

Conclusion

Carrington Mortgage Services presents a viable option for real estate investors seeking DSCR financing, particularly those who value working with an established national lender with dedicated Non-QM expertise. The company’s expanded state availability for DSCR loans, specialized underwriting capabilities, and recent pricing improvements make them a competitive choice in the investment property financing space.

Investors will benefit from Carrington’s flexible qualification criteria and their willingness to approve loans based on property cash flow rather than personal income documentation. The company’s integration with affiliated real estate and title services can also streamline the investment property transaction process.

However, prospective borrowers should approach Carrington with realistic expectations about customer service, particularly regarding loan servicing. Maintaining organized records, monitoring accounts proactively, and addressing issues promptly can help mitigate potential servicing challenges. As with any financial decision, investors should compare multiple lenders, review all loan terms carefully, and consider working with experienced mortgage brokers who can present multiple options.

For real estate investors whose financial profiles align with Non-QM lending criteria, Carrington Mortgage Services offers meaningful access to capital that might otherwise be unavailable through conventional channels. By understanding both the company’s strengths and areas where borrower vigilance is warranted, investors can make informed decisions about whether Carrington is the right DSCR lender for their investment strategy.

Company Contact Information:

• Website: www.carringtonmortgage.com
• Phone: (800) 561-4567
• NMLS: #2600
• Headquarters: 1600 South Douglass Road, Suites 110 & 200-A, Anaheim, CA 92806